Billing Information
Residential bills are mailed on the 7th, 15th, and 25th of each month. The date your bill goes out depends on where you live.
Accounts are past due 25 days after the billing date. Any accounts owing two months bills are in a cut-off situation and will be disconnected for non-payment after proper collection procedures have been attempted and payment is still not made.
Bills for all commercial accounts are mailed on the last working day of each month and are past due on the 15th of the following month. Any commercial accounts becoming delinquent will be in a cut-off situation and will be disconnected that same month if the account is not paid in full.
Residential and Commercial accounts that are disconnected for non-pay will be required to pay the bill in full plus a reconnect fee before service is reconnected. An additional deposit may also be required on these accounts.
Payment Information
New River offers several different payment options. Bills may be paid by:
- Bringing bill into our office or by our drive-thru window, located off Faculty Street Extension, on Monday through Friday from 8:00 A.M. - 4:30 P.M.
- Mailing your bill to us at: P O Box 1130, Boone, NC 28607.
- Putting bill into our night deposit box located just past the drive-thru window on the left; available 24 hours a day, 7 days a week.
- Signing up for automatic bank draft and having us draft your electric bill from your checking account. There is a form to be filled out for this and we will need a voided check from your checking account to order the drafts by. When an account is drafted, we will mail your bill to you at the normal billing time and it will be stamped with our draft stamp to let you know we are drafting your account. Accounts are drafted 5 days after the billing date.
Payments may be made by cash, check, money order, or cashier's check. We do NOT accept credit cards. A service charge will be applied for all returned checks.
